Return Policy

Return Policy

We try our possible best to make sure that you’re happy with your purchase. We’ve made our return policy as easy as possible because your satisfaction is our utmost concern.

Our policy lasts 30 days. If 30 days have gone by after delivery of your product, unfortunately, we can’t offer you a refund.

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Return & Refund

Returning an eligible product is pretty simple.

To return your item, send us an email indicating your intention to care@neroscent.com.ng

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To complete your return, we require a proof of purchase. Include the following information in your email:

  • Full name
  • Phone number
  • Order number
  • Bank account details (where you want your money to be refunded)
  • Reason for return

All returns must be shipped back to neroscent.com.ng through a trackable courier service such as GIG, FedEx, UPS or DHL.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and the bank account you provided in the email will be credited with your refund – not more than 14 days.

Note: It will take 14 days to process your returns or exchanges.

If your refund is rejected, you’d be charged for your item to be re-shipped back to you.  If, however, shipping was free before purchase, you won’t be required to make any payment for re-shipping.

If your package is returned to neroscent.com.ng and marked as “refused”, “unclaimed”, or “undeliverable”, and you would like to have it re-shipped, we will, unfortunately, need to charge you a re-shipping fee.

  • Refused: an order is marked as “refused” when you reject the item after it was delivered to you.
  • Unclaimed: unclaimed packages are registered when you’re not available when at the time our dispatch riders arrive your shipping address. And all effort to reach you proved abortive.
  • Undeliverable: Your order is marked as “undeliverable” when you provide a shipping address that cannot be accessed by our dispatch riders due to terrain or other unforeseen factors.

Shipping cost is non-refundable for undelivered, unclaimed, or returned packages unless we make an error.

We do not offer refunds or exchanges of skincare items due to health reasons. Please make your selections carefully.

 

Cancel Your Order

You can cancel your order at any time before shipping. If you have any other questions, please contact us here.

 

Delivery Timelines

We do NOT ship or deliver orders on Sundays and during public holidays except by a special delivery arrangement with the customer. For any special arrangement, contact us on 08039173190

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