Frequently Asked Questions

Your Questions Answered

When is my order shipped?

We respond real-time to your order as soon as it is placed. And unlike the common more than a day delivery stipulated on most e-commerce platforms, your order will be shipped within 24 hours on a business day.

 

How long will it take to get my order?

In Lagos, we can guarantee that the maximum time it will take to get your order to you wherever you are is just a few hours away but it will not exceed 24hours. Click here to view our delivery timelines.

 

What shipping carriers do you use?

We respond real-time to your order with the support of our experienced delivery service and courier partners.

 

Can I return an item after purchase?

Yes. Please view our return policy for more details.

 

What payment method do you accept?

The payment options acceptable to use are given as follows;
(a) Pay on delivery with cash (COD)
(b) Pay on delivery with Point of sale terminal
(c) Online Transfer
(d) Cash deposit into our bank account
(e) Online payment with Visa, Verve, Master Card and Interswitch debit cards.

 

How will you deliver my items to me after I place an order?

We have dispatch riders that deliver orders to our customers in Lagos and Ogun states.

 

How do I pay into your bank account?

You can transfer/visit any branch of the branches of our bank:

  • Bank Name: Guarantee Trust Bank PLC
  • Account Name: Neroscents n swag empire
  • Account No: 0235678817

 

How much do I pay for shipping?

View our shipping fees.

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